We understand that clear and straightforward access to your funds is essential for a comfortable gaming experience. At Roostino, managing deposits and withdrawals is designed to be a simple process, accessible directly from your personal account.
To add funds to your Roostino wallet, navigate to the 'Cashier' section, which is readily available from your account dashboard. Here, you will find a range of payment options to suit your preferences. Simply select your preferred method, enter the desired amount, and follow the on-screen prompts to complete the transaction. Deposits are typically processed instantly, allowing you to begin playing without delay.
When you are ready to withdraw your winnings, the process is equally accessible through the 'Cashier' section. Before initiating a withdrawal, please ensure that your account has completed the necessary Know Your Customer (KYC) verification. This step is a standard regulatory requirement to ensure the security of your funds and to prevent fraudulent activity. Once verified, select your preferred withdrawal method, enter the amount you wish to withdraw, and submit your request.
We aim to process all withdrawal requests promptly. The time it takes for funds to reach your account can vary depending on the chosen payment provider. For more detailed information regarding specific processing times and any associated limits, we recommend consulting the 'Payments' section of our Help Centre.
| Payment Type | Considerations |
|---|---|
| Fiat Currency (e.g., CAD) | Roostino accepts a range of fiat payment methods, including e-wallets, credit cards, and bank transfers. Specific details on available methods and their processing times can be found in the 'Payments' section. |
| Cryptocurrency | For players who prefer digital currencies, Roostino supports cryptocurrency transactions. Further details on supported cryptocurrencies and transaction specifics are available within the cashier. |
Our commitment is to provide a secure and user-friendly environment for all your financial transactions. Should you encounter any issues or have questions regarding deposits or withdrawals, our 24/7 customer support team is available to assist you.
At Roostino, we are committed to providing a clear and secure environment for all your transactions. We understand that responsible play involves transparency around financial operations. This section outlines our standard daily, weekly, and monthly transaction limits for Canadian players, as well as how our VIP program can offer enhanced flexibility.
For most of our Canadian players, the following limits are in place to ensure responsible gameplay and account security. These limits apply to both deposits and withdrawals unless otherwise specified by a VIP tier.
| Period | Deposit Limit | Withdrawal Limit |
|---|---|---|
| Daily | TBD | TBD |
| Weekly | TBD | TBD |
| Monthly | TBD | TBD |
Please note that 'TBD' indicates that specific numerical limits are not publicly detailed in our current information. For the most up-to-date and precise figures, we recommend consulting the 'My Account' section after logging in, or contacting our 24/7 live support.
Our Roostino VIP Programme is designed to reward our most loyal players. As you progress through the five VIP tiers, you will unlock a range of benefits, including adjusted transaction limits. Higher VIP levels provide increased daily, weekly, and monthly withdrawal allowances, offering greater flexibility for those who engage with our platform regularly.
We primarily operate with Canadian Dollars (CAD) for most transactions and promotions. While we also support cryptocurrency transactions, such as USDT, the specific limits and conversion rates for these may differ and are subject to market conditions. All transactions are processed securely and are subject to our standard verification procedures to ensure the safety of your funds and adherence to regulatory requirements.
Should you have any specific questions about your account limits or the benefits available at your current VIP level, our customer support team is ready to assist. You can reach us 24/7 via live chat or email at support.team@roostino.com.
We understand that navigating payments can sometimes present unexpected challenges. At Roostino, our aim is to ensure your deposits are processed smoothly and your withdrawals are handled efficiently. This section addresses common payment issues and outlines how we manage them, along with guidance on when to seek further assistance.
While we strive for seamless transactions, there are a few situations that players might encounter. These typically involve deposits not appearing, withdrawals taking longer than anticipated, or the rare occurrence of a chargeback request.
If your deposit does not reflect in your Roostino account, the first step is to check your payment provider's transaction history. This will confirm if the funds have been debited from your account. Sometimes, there can be a slight delay in processing between your bank or payment service and our system. If the transaction appears successful on your end but not in your account after a reasonable period, please contact our support team with the transaction details.
Withdrawal times can vary depending on the method used and any necessary verification steps. Our standard procedure includes verification of identity, address, and payment method to ensure security. Once your withdrawal request is submitted and has passed these checks, it is processed promptly. If your withdrawal appears to be pending for an extended period beyond the usual timeframe, it is advisable to check if all required KYC documents have been submitted and verified. Our support team can provide an update on the status of your withdrawal and assist with any outstanding verification requirements.
A chargeback is a request made to a bank or card issuer to reverse a transaction. This is typically initiated by the cardholder. If you believe a transaction on your Roostino account was made in error or without your authorisation, we recommend contacting your payment provider directly to understand the chargeback process. In such cases, we cooperate fully with payment providers to resolve the matter. Please note that chargebacks can impact your account status on our platform.
We encourage you to reach out to our support team if you encounter any of the following:
Our support team is available 24/7 via live chat and email at support.team@roostino.com to assist you with these matters. Providing transaction IDs, dates, and any relevant screenshots can help expedite the resolution process.
In certain situations, it may be necessary to contact your bank or payment provider directly. This is particularly relevant if:
Maintaining open communication with both Roostino support and your financial institution ensures that all payment-related issues are addressed effectively and transparently.
