Roostino
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Managing Your Roostino Wallet: Deposits and Withdrawals

At Roostino, we aim to make managing your funds as straightforward as possible. Our cashier section is designed for clarity, allowing you to deposit and withdraw with confidence. Accessing these features is a simple process, integrated directly into your account.

Initiating a Deposit

To add funds to your Roostino account, navigate to the 'Deposit' section, typically found within your account menu or the main cashier. Here, you will see a list of available payment methods. Select your preferred option, enter the desired deposit amount, and follow the on-screen prompts to complete the transaction. We support a range of fiat and cryptocurrency options to accommodate different player preferences.

Making a Withdrawal

When you are ready to withdraw your winnings, access the 'Withdrawal' section, also located in your account or cashier. Similar to deposits, you will need to select your preferred withdrawal method from the available options. Please note that withdrawals can generally only be processed to the same payment method used for your most recent deposit, where feasible and supported. Enter the amount you wish to withdraw and confirm the request.

Our withdrawal process is designed for efficiency. Once a request is submitted, it will be reviewed and processed within 3 business days. It is important to remember that for security and regulatory compliance, a Know Your Customer (KYC) verification may be required before your first withdrawal can be completed. This typically involves submitting documents to confirm your identity, address, and payment method.

Payment Method Considerations

  • A variety of e-wallets, credit/debit cards, and bank transfers are available for fiat transactions.
  • Cryptocurrency options, including USDT, are also supported.
  • Withdrawals can only be made to accounts held in the same name as your registered Roostino profile.
  • Information regarding specific limits for deposits and withdrawals can be found in the Payments section of our Help Centre.

We are committed to providing a secure and transparent banking experience. If you have any questions about depositing or withdrawing funds, our support team is available 24/7 via live chat and email.

Understanding Our Transaction Limits

At Roostino, we strive to provide a clear and straightforward experience for all our players. This includes transparency around our deposit and withdrawal limits. Our standard limits are designed to accommodate a wide range of player preferences, while our VIP programme offers enhanced flexibility for our most loyal members.

Standard Transaction Limits

For most of our players in New Zealand, the following standard transaction limits apply. These limits are in place to ensure responsible gameplay and operational efficiency. Please note that specific limits for certain payment methods may vary.

Transaction TypeDaily LimitWeekly LimitMonthly Limit
DepositsTBDTBDTBD
WithdrawalsTBDTBDTBD

We support a variety of payment methods, including common fiat options like E-wallets, Credit/Debit Cards, and Bank Transfers, as well as popular cryptocurrencies such as USDT. While most deposit methods are readily available, not all may be suitable for withdrawals. Please consult our Payments section or contact support for details specific to your chosen method.

VIP Programme and Enhanced Limits

Our Roostino VIP Programme is structured to reward our regular players. As you progress through the five tiers of our VIP programme, you will notice an increase in certain benefits, including withdrawal limits. Higher VIP levels are associated with enhanced limits, providing greater convenience for our highest-tier members. Details on the specific limits for each VIP level can be found within the VIP section of your account.

For any questions regarding transaction limits, currency handling, or specific payment method rules, our 24/7 customer support team is available to assist you via live chat or email at support.team@roostino.com. We are committed to ensuring clarity and providing the necessary information for a smooth gaming experience.

Managing Your Transactions: Common Issues and Solutions

We understand that navigating financial transactions can sometimes raise questions. Our aim is to make this process as smooth as possible. Here, we address some common concerns regarding deposits, withdrawals, and potential issues, and explain how we handle them.

Failed Deposits

A failed deposit can occur for several reasons. It may be due to insufficient funds with your payment provider, incorrect details entered during the transaction, or a temporary issue with the payment processor. We recommend double-checking the information you have provided and ensuring your account with your bank or payment service is in good standing.

If a deposit fails, the funds will not leave your account. Please try the transaction again after verifying your details. If the issue persists, our support team is available to assist.

Pending Withdrawals

Withdrawal requests are typically processed by us within 3 business days. During this period, the request is being reviewed and prepared for payout. The actual time it takes for the funds to appear in your account can vary depending on your chosen withdrawal method and your financial institution's processing times.

Before your first withdrawal, or if requested by our security team, you will need to complete our Know Your Customer (KYC) verification process. This is a standard procedure designed to protect both you and the platform. Once verified, subsequent withdrawals are generally faster.

Chargebacks

A chargeback is a transaction that is reversed by your bank or card issuer, usually at the request of the cardholder. We treat chargebacks seriously, as they can indicate a dispute or a potential issue with a transaction. We engage with financial institutions to resolve any chargebacks and ask that players contact us directly if they have a concern about a past transaction before initiating a chargeback.

Our policy is to investigate all chargebacks. If a chargeback is found to be unwarranted, the account may be suspended, and legal action may be considered to recover funds. We encourage open communication to resolve any discrepancies.

When to Contact Support or Your Bank

  • **Contact Roostino Support (support.team@roostino.com or Live Chat):** If a deposit fails after re-entering details, if your withdrawal has been pending for longer than the stated 3 business days (after completion of any necessary KYC), or if you have questions about your transaction history.
  • **Contact Your Bank or Payment Provider:** If your deposit fails repeatedly and our support team confirms there are no issues on our end, or if you see an unauthorised charge on your statement and wish to dispute it directly with your financial institution. Please note that initiating a chargeback without first contacting us may lead to account limitations.

Our support team is available 24/7 to help resolve any transaction-related queries you may have. We are committed to ensuring a secure and reliable experience for all our players.